Shipping policy

Shipping Policy

Thank you for supporting our mission to promote kindness to animals and the environment! We are committed to providing a smooth and sustainable shopping experience. Please review our shipping policy below:

Processing Time

  • All orders are processed within 2-5 business days. We work hard to get your order shipped as quickly as possible, but please note that processing times may be longer during busy periods (e.g., holidays or special promotions).
  • You will receive an email notification with tracking information once your order has shipped.

Shipping Rates

  • We offer standard shipping for all domestic orders, with rates calculated at checkout based on your location.
  • International shipping is available. Shipping fees will be calculated at checkout depending on your shipping address.

Domestic Shipping

  • We ship across the United States, including Hawaii and Alaska. Estimated delivery times vary based on location:
    • Standard shipping: 3-7 business days
    • Expedited shipping: 1-3 business days (available at checkout)
  • Shipping times may be affected by external factors such as weather, holidays, or carrier delays.

International Shipping

  • We are happy to ship internationally! Delivery times vary based on destination and local customs processing. Please note that international orders may be subject to additional customs duties, taxes, or fees, which are the responsibility of the customer.

Packaging

  • We prioritize sustainability in all aspects of our business. Our packaging is made from recycled or biodegradable materials to reduce our environmental footprint.

Order Issues & Tracking

  • Once your order has shipped, you will receive a tracking number via email. Please use this to track your package.
  • If you have any issues with your order (e.g., damaged goods, missing items), please contact us within 7 days of receiving your package so we can resolve the issue promptly.

Missing or Lost Packages

  • We are not responsible for packages that are lost or delayed due to shipping carrier errors, but we will assist you in filing a claim with the carrier if necessary.

If you have any questions or concerns, please don’t hesitate to reach out to our customer support team at [shop.plantatheart@gmail.com]!

Thank you for choosing our eco-friendly, vegan t-shirts! Your purchase helps support a kinder world for all.